Return and Refund Policy

Refund Policy

Thank you for shopping with Deals-Finds. We are committed to ensuring a smooth and supportive shopping experience for our fashion customers. If for any reason you're not fully satisfied with your purchase, we offer a simple and transparent process for your peace of mind.

This policy applies exclusively to orders delivered within the United States.

30-Day Return & Exchange Policy

We accept returns and exchanges within 30 days from the date of delivery. To be eligible, items must be:

  • In New condition only.
  • Unused, unworn, and unwashed.
  • In their original packaging with all tags, labels, and accessories included.

Return Details

  • Return Window: 30 days from delivery.
  • Returns Accepted: We accept returns for both defective and non-defective products.
  • Exchanges: We accept exchanges for eligible items.
  • Return Method: By mail only.
  • Return Label: Provided as "Download and print" at no cost to the customer (Free).
  • Restocking Fees: No cost ($0.00).
  • Refund Processing Time: 7 days after receiving and approving your return.

⚠️ Returns without prior authorization cannot be accepted.

How to Return or Exchange an Item

To start a return or exchange, please email us at support@deals-finds.com with the following details:

  1. Order Number
  2. Name on the Order
  3. Reason for Return or Exchange (include photos if the item is damaged/defective)

Once your request is approved, we will send you a Return Authorization number, packing instructions, and your free pre-paid return label.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@deals-finds.com with your order number and photos. We will arrange a free return and offer either a replacement or a full refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized, personalized, or made-to-order products.
  • Items removed from sealed packaging for hygiene reasons (e.g., undergarments).
  • Any item clearly marked as "non-returnable" on the product page.

Refund Process

  • Processing Time: Refunds are issued within 7 days of us receiving and approving your return.
  • Method: Refunds are always sent back to your original payment method.
  • Currency: Refunds are processed in USD.
  • Delayed Refunds: If you haven't received your refund within 5 working days of confirmation, check with your bank or card provider first. If the issue persists, contact us at support@deals-finds.com.


Contact Us

Need help? We're just an email or call away:

Customer Service Hours (CST – Central Standard Time):

  • Monday to Friday: 9:00am – 5:00pm
  • Saturday & Sunday: 10:00am – 2:00pm

We aim to respond to all enquiries within 24 hours. For more support, please visit our Contact Us page.

Free shipping on orders over $39

Because we believe in keeping your costs as low as possible, we always offer free shipping on orders over $39.

Need Help?

Our customer support team is available Monday–Friday, 9:00 AM – 6:00 PM.

Secure Payment

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